How do I contact Vooz support?
Email [email protected]. It is the one address for every question, from accounts to coins to reports.
Vooz / Contact
Contact Vooz · support
Something wrong? Write to a person.
Accounts, coins, reports, appeals and data requests all go to one place: [email protected]. Here is how to get the quickest answer.
- [email protected]
- Covers
- Accounts, coins, reports, appeals, data
- Who reads it
- A person on the Vooz team
Chapter 01
One inbox for everything
Vooz keeps support simple: a single address, [email protected], handles every kind of question. We read every message that arrives, and a real person writes back. We do not run a phone line, and no bot sits between you and the answer.
- Account trouble, such as signing in on a new device or changing your details
- Coins and top-ups, including a charge that reached your bank while the coins never showed up
- Reports you want to follow up on, and appeals against a ban
- Requests for a copy of your data or for your account to be deleted
Chapter 02
Help us help you faster
a few details save a lot of back and forth
Send your message from the email linked to your Vooz account if you have one, and tell us your nickname. Mention the device and browser you were using, roughly when the problem happened, and what you expected to see. A screenshot of an error or a payment receipt is often the quickest way to show us what went wrong. Put everything in one email rather than several; a single complete message gets looked at sooner than a thread of fragments.
Many everyday questions, like camera permissions or how the Reward Center counts down, already have answers in the help center. For anything about bans or the house rules, the safety page explains how reports and appeals work, and the privacy policy covers what data we hold.
Never shareWe will not ask for your password or full card number. If someone claiming to be Vooz support does, do not reply, and let us know at the support address.
Asked and answered
Support, without the runaround
Does Vooz have a phone number?
No. Support works by email so there is a written record of your request and our reply.
What if I paid and never got my Vooz coins?
Email [email protected] with your nickname, the time of the purchase and a screenshot of the receipt. We will trace the payment and fix your balance.
How do I delete my Vooz account?
Ask for deletion in an email to [email protected], sent from your account address. We confirm the request and remove your profile and related personal data.
Can I appeal a ban by email?
Yes. Tell us the banned nickname and about when it happened, and a moderator reopens the original report.
What should I include in a support email?
Your nickname, the device and browser you use, and when the problem happened. Add a screenshot if you took one; with those details most issues are fixed in a single reply.
Will Vooz support ask for my password?
Never. Anyone asking for your password or card number while claiming to be Vooz support is not us.
Can I request a copy of my data?
Yes. Email the support address from your account email and ask for a copy of the information we hold about you.
Where to next